Refund Policy

1. Digital products

Lazy Nomad guides are downloadable PDF publications sold by ADRENALINK LIMITED, trading as Lazy Nomad. No physical product is shipped.

Before purchasing, please review the guide’s description, destination coverage, language, format and available sample pages. The Thailand guide includes the Bangkok, Pattaya and Phuket city coverage, so purchasing both may duplicate content.

2. No change-of-mind refunds after downloading

We do not offer voluntary change-of-mind refunds once the download has started, except where required by law or expressly promised in your purchase offer.

Where the correct guide has been supplied and matches its description, reasons that do not qualify for a voluntary refund include:

• Changing or cancelling your travel plans.
• Deciding you no longer need the guide.
• Preferring a different destination or guide.
• Finding that some information is already familiar to you.
• Purchasing overlapping guides where that overlap was clearly disclosed.

These examples do not override your statutory rights concerning faulty, undelivered or misdescribed content.

3. Immediate delivery and cancellation rights

Where applicable law gives you a cooling-off period, that right does not automatically disappear simply because the product is digital.

If you expressly consent to immediate delivery and acknowledge that beginning the download ends your statutory right to withdraw, that right ends when the download begins, provided all applicable legal requirements have been met.

If those requirements have not been met, your applicable cancellation rights remain in place. You may exercise them by emailing support@adrenalink.biz with a clear statement that you wish to cancel and sufficient information to identify your order.

4. Problems with your purchase

Contact support@adrenalink.biz if:

• You have paid but cannot access your guide.
• The PDF is corrupted or will not open.
• You receive a different guide from the one ordered.
• The product materially differs from its description.
• You believe the same purchase was charged more than once.

We will investigate and provide appropriate assistance or the remedy required by applicable law. Depending on the circumstances, this may include restoring access, supplying a corrected file, a price reduction or a refund. Confirmed duplicate charges will be refunded.

5. Contacting support

Please provide your order reference or checkout email, the guide purchased and a brief description of the issue. Screenshots may help but are not mandatory.

Do not send full payment-card details, passwords or identity documents. These support instructions do not shorten any legal deadline or limit your consumer rights.

6. Refund processing

Where a refund is due, it will normally be issued to the original payment method, within any applicable legal deadline. The time it takes to appear in your account depends on the payment provider and your bank.

7. Your rights and previous purchases

Nothing in this policy excludes or limits mandatory consumer rights or applicable payment-dispute rights.

Any refund guarantee expressly offered when you placed your order continues to apply to that purchase. Later policy changes do not retrospectively remove that promise.